visiting during covid-19
We are limiting hospital visits to keep our patients, caregivers and visitors safe.
If you have a fever, cough, shortness of breath, or concerns about exposure to Covid-19, please do not visit the hospital. instead, call for medical guidance. (In a life-threatening emergency, always call 9-1-1 or go to your nearest ed.)
Reading: Atwater cafe baystate
find information about:
- medical records
- covid-19 vaccine
- covid-19 testing sites
- visitor policies
- gift shops
- cancer care
- intensive care medicine
- care for digestive disorders
- care for vascular and heart diseases
- laboratory services
- neurological disorders
- obstetrics and gynecology care
- and care for many other injuries, illnesses and conditions
- daily lobby: 8 am – 4:30 pm Monday to Friday
- wesson lobby: 8:00 a.m. to 5:00 p.m. m. to 4:30 p.m. m., Monday to Friday
- chestnut building: 7:30 am – 3:30 pm Monday – Friday
- emergency service: from 9:00 a.m. to 12:00 p.m. Monday through Friday
- breakfast: 6 am – 10:30 am
- lunch: 11 am – 4 pm
- dinner: 4:00 p.m. – 6:00 p.m.
- Monday – Friday: 6 am – 3 am
- Saturday and Sunday: 11 am – 3 am
- Monday – Saturday: 8 am – 8 pm
- Sunday: 8 am – 6 pm
- Monday – Friday: 9 am – 8 pm
- Saturday and Sunday: 9 am – 7 pm
- Monday – Friday: 8 am – 8 pm
- Saturday and Sunday: 8 am – 6 pm
find a provider
Use our Find a Provider tool to find a particular provider at Baystate Medical Center, or call 413-794-5412.
about baystate medical center
We are a 716-bed independent academic medical center. we are the leading referral hospital in the community and provide a wide range of services, including:
In addition to our excellent adult care, we also treat children with acute and chronic illnesses at Baystate Children’s Hospital, which is located on our main springfield campus.
visiting baystate medical center
We are limiting hospital visits to keep our patients, caregivers and visitors safe during the covid-19 crisis. learn more about our visitor policy.
We want to make sure you are safe and supported during your stay with us, whether you are a patient or a visitor. learn about the policies, rights, responsibilities and services for our patients and visitors.
patient and visitor entries
our daily entrees and wesson are open from noon to 8 p.m. m. every day. Our chestnut building entrance (the main entrance under the canopy) is open for patients only from 5 a.m. to 5 p.m. m. to 7 p.m. m. every day.
parking for patients and visitors
We offer free parking 24 hours a day, seven days a week.
Valet parking services are available at the following locations:
finding your way around baystate medical center
If you have any questions or need help finding something on our campus, ask someone who has a baystate health badge. You can also download our mobile app, waytogo, from the apple app store for apple devices or from google play for android devices. you can also access our campus map (pdf).
our catering services
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we offer three main dining options:
north cafe is our full service cafeteria.
location: daly building, second floor
hours: 6 am – 6 pm seven days a week
atwater coffee in the market
atwater’s cafe in the market is a bistro-style cafeteria option.
location: daly building lobby, third floor
chestnut coffee is a counter service option.
location: chestnut building, ground floor
hours: Monday – Friday, 7:30 am – 2:30 pm
We offer online shopping and two convenient locations for our gift shops.
baystate medical center online gift shop
you can request same-day delivery of gifts and flowers.
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market gift shop
location: daly building, third floor, near the main lobby
wesson gift shop
location: wesson women’s building, ground floor
our full service pharmacy is available in the market in the daly building, third floor.
call our pharmacy at 413-794-4929
residency and training programs
Baystate Medical Center is a training site for Umass Chan-Baystate School of Medicine. We offer 10 residency programs accredited by the Accreditation Council for Graduate Medical Education (ACGME). learn more about our residency programs.
assessment of community health needs
We regularly work with a team of consultants who research the social and economic factors that affect the health of people in our service area. learn more.
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