The score for each review is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. Plus, guests can give separate “Secondary Scores” in crucial areas like location, cleanliness, staff, comfort, facilities, value for money, and free Wi-Fi. Please note that guests submit their partial scores and overall scores independently, so there is no direct link between them.
You can review an accommodation you booked through our platform if you stayed there or if you arrived at the property but did not stay there. To edit a review you’ve already submitted, please contact our customer support team.
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We have people and automated systems that specialize in detecting fake reviews submitted to our platform. if we find any, we delete them and, if necessary, take action against the person responsible.
Anyone else who spots something suspicious can always report it to our customer service team, so our fraud team can investigate.
ideally, we would publish all the reviews we receive, whether positive or negative. however, we will not display any reviews that include or reference (among other things):
- politically sensitive comments
- promotional content
- illegal activities
- personal or sensitive information (for example, emails, phone numbers, or credit card information)
- profanity, sexual references, hate speech, discriminatory comments, threats or references to violence
- spam and fake content
- animal cruelty
- spoofing (eg if the writer claims to be someone else)
- any violation of our review guidelines.
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To make sure reviews are relevant, we can only accept reviews that are submitted within 3 months of checkout, and we can stop displaying reviews once they are 36 months old, or if the property has a change of name. owner.
An accommodation may choose to respond to a review.
When you view multiple reviews, the most recent ones will appear at the top, subject to a few other factors (what language the review is in, if it’s just a rating or if it also contains comments, etc.). if you wish, you can sort and/or filter them (by time of year, review score, etc.).
sometimes we display external review scores from other popular travel websites. we make it clear when we have done this.
guidelines and standards for reviews
These guidelines and standards aim to keep the content on booking.com relevant and family-friendly without limiting the expression of strong opinions. they are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most useful contributions are detailed and help others make better decisions. please do not include personal, political, ethical or religious comments. promotional content will be removed and issues related to booking.com services should be referred to our customer service teams or accommodation service.
Contributions should be appropriate for a global audience. Avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include ‘hate speech’, discriminatory comments, threats, sexually explicit comments, violence and the promotion of illegal activities are not allowed.
All content must be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. your contribution must be your own. booking.com property partners must not advertise on behalf of guests or offer incentives in exchange for reviews. Attempts to lower a competitor’s rating by submitting a negative review will not be tolerated.
respect the privacy of others. booking.com will endeavor to conceal email addresses, phone numbers, website addresses, social media accounts and similar details.
The opinions expressed in the contributions are those of booking.com customers and properties and not those of booking.com. booking.com accepts no responsibility for any review or response. booking.com is a distributor (without any verification obligation) and not a publisher of these comments and responses.
By default, reviews are sorted by review date and additional criteria to display the most relevant reviews, including but not limited to: your language, text-based reviews, and non-anonymous reviews. additional sort options may be available (by traveler type, by score, etc.).
translations disclaimer
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